עדיין מחפשים עבודה במנועי חיפוש? הגיע הזמן להשתדרג!
במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.
מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.
מלאה
15,000-20,000 ₪
We are looking for a Technical Support Team Leader to play a critical role in ensuring the smooth operation of our product by managing support team processes, resolving technical issues, and improving customer experience. In addition to these responsibilities, youll act as a strategic escalation point for high-priority production issues affecting millions of dollars, bringing both tactical oversight and fast-tracked resolutions to protect our clients success and our reputation.
Responsibilities:
Lead the technical support team and provide assistance to our clients and employees across the company, experiencing issues with the company's products or services.
Guide your team to troubleshoot and resolve technical problems efficiently, investigate and analyze issues, and address them promptly while collaborating with tech teams.
Take ownership of new client technical onboarding, ensuring smooth operations.
Manage your teams escalations of complex issues to appropriate departments, ensuring timely resolution while overseeing the solution through to completion and quality assurance.
Work closely with various departments, such as Sales, Customer Success, and R&D, to address product-related issues and coordinate solutions.
Communicate with third-party vendors or service providers when necessary to resolve issues or obtain support.
Responsibilities:
Lead the technical support team and provide assistance to our clients and employees across the company, experiencing issues with the company's products or services.
Guide your team to troubleshoot and resolve technical problems efficiently, investigate and analyze issues, and address them promptly while collaborating with tech teams.
Take ownership of new client technical onboarding, ensuring smooth operations.
Manage your teams escalations of complex issues to appropriate departments, ensuring timely resolution while overseeing the solution through to completion and quality assurance.
Work closely with various departments, such as Sales, Customer Success, and R&D, to address product-related issues and coordinate solutions.
Communicate with third-party vendors or service providers when necessary to resolve issues or obtain support.
Requirements:
Requirements:
At least 2 years of hands-on experience as a Technical Support/ QA Engineer/ analyst or equivalent military experience.
Leading a support/QA /production analyst team.
Data-driven decision-making, analytical approach, and problem-solving skills.
Experienced with diverse ticketing systems and processes for managing and prioritizing requests.
Skilled in prioritizing, and managing multiple & time-sensitive requests.
Manage projects simultaneously in a fast-paced environment.
Ability to track team performance metrics and support ticket SLAs, continuously improving team response and resolution times.
Experience in defining and maintaining test procedures, bug tracking, and prioritization.
Strong communication skills and the ability to work well under pressure with minimal direction.
Hands-on experience working with SQL and Excel.
High level of written and spoken English.
Advantage:
Experience in Ad tech company (DSP/SSP) or mobile games developer.
Experience in a related position within a publisher, advertiser side, or AdOps/programmatic teams.
Deep understanding of online marketing & digital advertising metrics and KPIs.
Requirements:
At least 2 years of hands-on experience as a Technical Support/ QA Engineer/ analyst or equivalent military experience.
Leading a support/QA /production analyst team.
Data-driven decision-making, analytical approach, and problem-solving skills.
Experienced with diverse ticketing systems and processes for managing and prioritizing requests.
Skilled in prioritizing, and managing multiple & time-sensitive requests.
Manage projects simultaneously in a fast-paced environment.
Ability to track team performance metrics and support ticket SLAs, continuously improving team response and resolution times.
Experience in defining and maintaining test procedures, bug tracking, and prioritization.
Strong communication skills and the ability to work well under pressure with minimal direction.
Hands-on experience working with SQL and Excel.
High level of written and spoken English.
Advantage:
Experience in Ad tech company (DSP/SSP) or mobile games developer.
Experience in a related position within a publisher, advertiser side, or AdOps/programmatic teams.
Deep understanding of online marketing & digital advertising metrics and KPIs.
This position is open to all candidates.
במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.
מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.
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