עדיין מחפשים עבודה במנועי חיפוש? הגיע הזמן להשתדרג!
במקום לחפש לבד בין מאות מודעות – תנו ל-Jobify לנתח את קורות החיים שלכם ולהציג לכם רק הזדמנויות שבאמת שוות את הזמן שלכם מתוך מאגר המשרות הגדול בישראל.
השימוש חינם, ללא עלות וללא הגבלה.
Who Are You?
You are dedicated to ensuring that the company Support experience is unparalleled. You believe that the key to achieving this is creating a dynamic environment with the most efficient and scalable delivery tools and processes to address customer inquiries, resolve issues, and improve the customer experience swiftly and thoroughly.
Key Responsibilities:
Lead or assist in multiple projects, ensuring the delivery of agreed-upon scope, on time and with high quality.
Apply industry best practices, techniques, and standards throughout project execution.
Develop User Stories based on research and the needs of the Support Organization for various platform updates.
Manage and update tasks/projects through a project tracking system.
Assist in risk analysis and mitigation for each project, identifying and eliminating process bottlenecks.
Conduct thorough testing of new features and/or processes in our UAT environment.
Triage and manage issues reported by internal support users, prioritizing based on severity and impact.
Research and introduce new tools/applications to the Support team by attending conferences and staying updated on the latest technology.
What Is The Support Operations Specialist?
The ideal candidate has a proven track record of leading or engaging in complex projects and integrating sophisticated tools into the Support team. They are strategic thinkers who can dive into details and be hands-on. The successful candidate will have a high sense of urgency, strong technical knowledge, and the ability to find optimal solutions for any challenge.
You are dedicated to ensuring that the company Support experience is unparalleled. You believe that the key to achieving this is creating a dynamic environment with the most efficient and scalable delivery tools and processes to address customer inquiries, resolve issues, and improve the customer experience swiftly and thoroughly.
Key Responsibilities:
Lead or assist in multiple projects, ensuring the delivery of agreed-upon scope, on time and with high quality.
Apply industry best practices, techniques, and standards throughout project execution.
Develop User Stories based on research and the needs of the Support Organization for various platform updates.
Manage and update tasks/projects through a project tracking system.
Assist in risk analysis and mitigation for each project, identifying and eliminating process bottlenecks.
Conduct thorough testing of new features and/or processes in our UAT environment.
Triage and manage issues reported by internal support users, prioritizing based on severity and impact.
Research and introduce new tools/applications to the Support team by attending conferences and staying updated on the latest technology.
What Is The Support Operations Specialist?
The ideal candidate has a proven track record of leading or engaging in complex projects and integrating sophisticated tools into the Support team. They are strategic thinkers who can dive into details and be hands-on. The successful candidate will have a high sense of urgency, strong technical knowledge, and the ability to find optimal solutions for any challenge.
Requirements:
Proven experience in support operations, including overseeing support teams, optimizing processes, and implementing best practices to enhance customer satisfaction.
Bachelors degree in a relevant field (such as Industrial Engineering, Information Systems, Computer Science, or a related discipline) required
Deep understanding of Support processes in B2B companies
At least 2 years of experience in a previous support role
Proficient user of applications such as Salesforce, Teams, Workato, etc.
Strong interpersonal and written communication skills.
Proven ability to collaborate with cross-functional teams to drive initiatives, ensure effective communication, and achieve project goals while improving our support operations.
Strong relationship-building skills to foster a collaborative and inclusive work environment.
Proven leadership abilities with the capacity to make critical decisions under pressure.
Strategic thinker capable of devising innovative solutions for complex projects.
Excellent time management skills, highly organized, and process-oriented.
Able to thrive in a dynamic, ever-changing environment with a strong bias toward action.
High attention to detail, ensuring accuracy and thoroughness in all aspects of work.
Proven experience in support operations, including overseeing support teams, optimizing processes, and implementing best practices to enhance customer satisfaction.
Bachelors degree in a relevant field (such as Industrial Engineering, Information Systems, Computer Science, or a related discipline) required
Deep understanding of Support processes in B2B companies
At least 2 years of experience in a previous support role
Proficient user of applications such as Salesforce, Teams, Workato, etc.
Strong interpersonal and written communication skills.
Proven ability to collaborate with cross-functional teams to drive initiatives, ensure effective communication, and achieve project goals while improving our support operations.
Strong relationship-building skills to foster a collaborative and inclusive work environment.
Proven leadership abilities with the capacity to make critical decisions under pressure.
Strategic thinker capable of devising innovative solutions for complex projects.
Excellent time management skills, highly organized, and process-oriented.
Able to thrive in a dynamic, ever-changing environment with a strong bias toward action.
High attention to detail, ensuring accuracy and thoroughness in all aspects of work.
This position is open to all candidates.
במקום לחפש לבד בין מאות מודעות – תנו ל-Jobify לנתח את קורות החיים שלכם ולהציג לכם רק הזדמנויות שבאמת שוות את הזמן שלכם מתוך מאגר המשרות הגדול בישראל.
השימוש חינם, ללא עלות וללא הגבלה.
