עדיין מחפשים עבודה במנועי חיפוש? הגיע הזמן להשתדרג!
במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.
מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.
מלאה
18,000-25,000 ₪
As a Customer Success Business Analyst, you will serve as a bridge between business stakeholders and technology teams, helping to translate business needs into technical solutions and play a key role in helping leadership to make data-driven decisions. You will analyze processes, deep dive into our entire customer success domain (Upsells, Downsells, Uplift, Downlift and Churn), gather requirements, and contribute to the development of strategies and solutions that improve operational efficiency and drive business growth.
What will you do?
Collaborate with business stakeholders to understand their objectives and requirements.
Develop and maintain dashboards to monitor CS KPIs and performance (individual/department level).
Prepare executive summaries and presentations to communicate findings and recommendations to CS management
Assist in analyzing productivity, looking at measures like attainment, NDR, GDR, renewal rate and many more to help our CS team reach their goals
Analyze data to identify trends, patterns, and insights that can inform decision-making.
Create detailed documentation of business requirements, processes, and workflows.
Communicate insights effectively to stakeholders using data visualization tools.
Provide regular updates on project status and issue resolution.
Maintain effective communication with business stakeholders and project teams.
Collaborate with cross-functional teams to identify and implement process improvements.
What will you do?
Collaborate with business stakeholders to understand their objectives and requirements.
Develop and maintain dashboards to monitor CS KPIs and performance (individual/department level).
Prepare executive summaries and presentations to communicate findings and recommendations to CS management
Assist in analyzing productivity, looking at measures like attainment, NDR, GDR, renewal rate and many more to help our CS team reach their goals
Analyze data to identify trends, patterns, and insights that can inform decision-making.
Create detailed documentation of business requirements, processes, and workflows.
Communicate insights effectively to stakeholders using data visualization tools.
Provide regular updates on project status and issue resolution.
Maintain effective communication with business stakeholders and project teams.
Collaborate with cross-functional teams to identify and implement process improvements.
Requirements:
Bachelor's degree in Business, Finance, Information Technology or relevant work experience
Proven experience of at least 4 years as a Business Analyst in the SaaS industry.
Proficiency in data analysis tools such as Tableau, Snowflake, and Excel, including the ability to write and optimize queries, create dashboards, and automate reports.
Strong knowledge in Salesforce.
Strong analytical and problem-solving skills, and critical thinking skills.
Familiarity with forecasting models, tools and processes.
Familiarity with business analysis methodologies and tools, project management strategies, and stakeholder management.
Excellent written and verbal communication skills in English, with the ability to distill complex ideas simply and effectively.
Bachelor's degree in Business, Finance, Information Technology or relevant work experience
Proven experience of at least 4 years as a Business Analyst in the SaaS industry.
Proficiency in data analysis tools such as Tableau, Snowflake, and Excel, including the ability to write and optimize queries, create dashboards, and automate reports.
Strong knowledge in Salesforce.
Strong analytical and problem-solving skills, and critical thinking skills.
Familiarity with forecasting models, tools and processes.
Familiarity with business analysis methodologies and tools, project management strategies, and stakeholder management.
Excellent written and verbal communication skills in English, with the ability to distill complex ideas simply and effectively.
This position is open to all candidates.
במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.
מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.
