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במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.
מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.
מלאה
18,000-25,000 ₪
Were looking for a highly motivated Support Enablement Engineer to join our amazing team.
As a member of the Support enablement team, you will play a critical role in enabling support engineers to execute all technical aspects of their job and will work to maximize the support organization's effectiveness.
Responsibilities:
Advocate support and customers' needs with R&D and product teams during both the development period of features and retroactively on existing technologies
Provide guidance about product features and how they work through the creation of technical content
Build troubleshooting practices to reduce ticket resolution time and maximize support performance
Own and drive delivery of technical content to the global support team
Design and create technical onboarding and everboarding training content
Identifying and understanding support inquiries and challenges, acting as their technical focal point and working to fill in gaps.
As a member of the Support enablement team, you will play a critical role in enabling support engineers to execute all technical aspects of their job and will work to maximize the support organization's effectiveness.
Responsibilities:
Advocate support and customers' needs with R&D and product teams during both the development period of features and retroactively on existing technologies
Provide guidance about product features and how they work through the creation of technical content
Build troubleshooting practices to reduce ticket resolution time and maximize support performance
Own and drive delivery of technical content to the global support team
Design and create technical onboarding and everboarding training content
Identifying and understanding support inquiries and challenges, acting as their technical focal point and working to fill in gaps.
Requirements:
Experienced Support Engineer (tier 3) background from web/network/information - Security companies Required or equivalent Technical Account Manager/Pre Sales
Experience and Exposure working with networking or security software solutions with an emphasis on Networking, TCP/IP, Firewalls and proxy servers Required
Strong English communication skills in both verbal and written forms Required
Excellent communication and presentation skills (ability to clearly articulate to different audiences and bring the message across in a concise, professional, and compelling manner
Ability to provide constructive criticism and feedback, and use it to advocate customers, partners and support needs with different departments in the company
Advantage for someone with proven experience of creating technical guides and knowledge-base articles
Preferably someone with great troubleshooting abilities and passion to dive into complicated technical problems in real production environments
Team player, responsible, and well-organized.
Experienced Support Engineer (tier 3) background from web/network/information - Security companies Required or equivalent Technical Account Manager/Pre Sales
Experience and Exposure working with networking or security software solutions with an emphasis on Networking, TCP/IP, Firewalls and proxy servers Required
Strong English communication skills in both verbal and written forms Required
Excellent communication and presentation skills (ability to clearly articulate to different audiences and bring the message across in a concise, professional, and compelling manner
Ability to provide constructive criticism and feedback, and use it to advocate customers, partners and support needs with different departments in the company
Advantage for someone with proven experience of creating technical guides and knowledge-base articles
Preferably someone with great troubleshooting abilities and passion to dive into complicated technical problems in real production environments
Team player, responsible, and well-organized.
This position is open to all candidates.
במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.
מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.
ערב
7 חודשים
קרית גת
