עדיין מחפשים עבודה במנועי חיפוש? הגיע הזמן להשתדרג!
במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.
מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.
מלאה
18,000-25,000 ₪
We are looking for a Product Escalation Engineer to join our team.
Key Responsibilities
Work with R&D and Engineering to ensure bug related tickets are prioritized and actively worked towards resolution.
Serve as the point of contact and direct the lifecycle process from start to finish on bug related tickets with R&D and Engineering, holding key stakeholders accountable for resolution
Deliver advanced software technical support to customers, resellers, and partners via phone/remote sessions and ticketing systems.
Contribute to the knowledge base by publishing articles for both internal and external use.
Offer guidance and mentorship to Email Security Support Engineers, promoting their growth and encouraging collaboration in a supportive and constructive environment.
Key Responsibilities
Work with R&D and Engineering to ensure bug related tickets are prioritized and actively worked towards resolution.
Serve as the point of contact and direct the lifecycle process from start to finish on bug related tickets with R&D and Engineering, holding key stakeholders accountable for resolution
Deliver advanced software technical support to customers, resellers, and partners via phone/remote sessions and ticketing systems.
Contribute to the knowledge base by publishing articles for both internal and external use.
Offer guidance and mentorship to Email Security Support Engineers, promoting their growth and encouraging collaboration in a supportive and constructive environment.
Requirements:
Experience in Python and Bash
Experience with querying using SQL
Experience in supporting SaaS-based products
Experience in working with a ticket/case management system (eg: Jira, Zendesk)
Strong technical problem solving and analytical skills with the willingness to own the investigation through to the end
Proficient at managing your own time and priorities and has a lets get it done attitude
Passionate about technology and IT security with a strong desire to work in a dynamic, ever-evolving, fast-paced technical environment
Experience in Python and Bash
Experience with querying using SQL
Experience in supporting SaaS-based products
Experience in working with a ticket/case management system (eg: Jira, Zendesk)
Strong technical problem solving and analytical skills with the willingness to own the investigation through to the end
Proficient at managing your own time and priorities and has a lets get it done attitude
Passionate about technology and IT security with a strong desire to work in a dynamic, ever-evolving, fast-paced technical environment
This position is open to all candidates.
במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.
מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.
תל אביב - יפו
ערב
7 חודשים
קרית גת
