Technical Support

IsraelCustomer SuccessExperienced (3-5 Years)Full-timeDescriptionRapyd has unified payments, payouts and fintech on one worldwide platform, and we’re assembling the world’s best team to liberate global commerce. With offices in Tel Aviv, Amsterdam, Singapore, Iceland, London, Dubai, Hong Kong, and the U.S., the opportunities at Rapyd are limitless.We believe in straight talk, quick decisions, strong execution and elegant solutions. Rapyd is where hard work pays off and careers take off. Join us and let’s build the future of fintech together.Get the tools to grow globally at www.rapyd.net. Follow: Blog, Insta, LinkedIn, TwitterAs a Technical Support you will:Handle customer requests professionally, maintaining SLAs and high satisfaction ratesOwn complex cases and escalate effectively across internal teams (R&D, Product, SecOps, etc.)Troubleshoot technical issues, conduct root cause analysis (RCA), and deliver resolutionsCollaborate cross-functionally with Engineering, DevOps, SecOps, FinOps, SMB, SE, Product, FieldOps, Finance, CompOps, Network, and RiskCommunicate clearly and empathetically with customers via HubSpot, phone, and emailVerify functionality in Sandbox and Production environments to support accurate issue resolutionDocument solutions, best practices, and contribute to the internal knowledge baseSupport and guide Tier 1 agents, acting as their escalation pointAssist with the onboarding and training of new Tier 1 agentsRequirementsAble to work independently from our regional officeExperience in a customer-facing role in a global B2B environmentStrong troubleshooting skills using logs, tools, and structured thinkingProficiency with: Postman, Kibana, Jira, Confluence, HubSpot or other CRM systemsSolid understanding of API integrations and bug tracking/reporting toolsExcellent written and verbal English skillsGreat technical documentation and communication abilitiesAbility to work well under pressure in a fast-paced environmentExperience in payments or fintech – Big AdvantageJob Candidate Privacy Policy – https://www.rapyd.net/candidate-privacy-policy