Customer Learning And Development Specialist

We are looking for an experienced instructional designer, to develop end-to-end learning solutions for our worldwide customer audience. The instructional designer engaging learning assets will be part of the Earnix customer experience and will involve outstanding scale-up.

The learning assets will include our service offerings, products, software version overviews and use cases.

What youll do:

Conduct training needs analysis to identify performance gaps and the appropriate learning approach.

Develop course curriculum and write detailed scripts and storyboards.

Design engaging learning experiences through E-learning modules, presentations, videos, courseware, workshops, quizzes, and more, by working with multiple SMEs and under a tight timeline.

Manage end-to-end projects to ensure that content is created and deployed properly in accordance with the project plan.

Conduct post-learning impact assessment by analyzing program effectiveness and user satisfaction, and develop concrete strategies for improving learning metrics.

Work closely with SMEs to identify training needs for target customers, including designing and developing learning content.

Working with our LMS building learning plans, managing users, managing assets, managing reports, working with relevant business stakeholders to evaluate and prioritize requests for LMS enhancements and infrastructure expansions.