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מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.

NOW

רמת גן

NOW

רמת גן
מלאה

Hashavim 360, part of the Guideline group (traded on the Tel Aviv Stock Exchange), is a leading provider of fintech information solutions. For over two decades, it has delivered web-based services in labor law, taxation, finance, welfare, and pension databases.
We are seeking a Head of Operations to optimize business workflows, enhance efficiency, and oversee customer experience management. This role requires a strategic thinker with strong execution skills who can streamline processes, drive cross-functional collaboration, and monitor key performance indicators.
The Head of Operations will lead process improvements, ensure seamless coordination across departments, and oversee customer experience operations, with the Customer Support Experience Manager handling day-to-day execution. This position Reports directly to CEO and plays a key role in shaping the companys o

Requirements:
Bachelors degree in business administration, Operations Management, Service Management, or a related field.
3+ years of experience in managerial leadership, overseeing managers, business operations, process management, and/or customer experience roles.
Strong analytical skills, with the ability to monitor performance, interpret data, and drive improvements.
Process-oriented mindset, capable of improving workflows and enhancing operational efficiency.
Experience working with customer support functions, ensuring oversight while not directly managing daily operations.
Excellent leadership and communication skills, with the ability to work across multiple departments.
Ability to manage projects, prioritize tasks, and drive execution efficiently.
B2B experience- an advantage.
Familiarity with finance or fintech industry an advantage.
Experience working with CRM, ERP, and automation tools

This position is open to all candidates.