SIEM Use Case Management -Team Lead

Under leadership' guidance responsibilities include P & L delivery compliance etc. This position manages a medium sized team accountable for delivering cyber security services for our global customers. This role is in the management stream and envisages growth in management rather than the technology space.
Outcomes:
Effectively lead a medium size Cyber Security team accountable for delivering cyber security services to our global customers
Under guidance of the leadership team; manage resources head count etc. to ensure profitability objectives are met.
Work with onsite and other teams to ensure service delivery to customer's satisfaction
Responsible for the team's quality of deliverables
Responsible for stakeholder management.
Responsible for team adherence to Information Security policies as defined by the company and customer
Under guidance of leadership drive initiatives to promote continuous improvement innovation and customer satisfaction etc.
Measures of Outcomes:
Gross profit margin (GPM)
Innovation Case Studies and value delivered to customer / Cyber proof.
Team adherence to SLA as agreed upon with the customer.
Quality - Percent of tickets that met quality norms
Regulatory compliance and adherence to process Nil NC during audits. Closure of audit findings within defined time frame
Evidence of skill development including training certification etc.
Outputs Expected:
Profitability and Team Effectiveness:
Under leadership supervision
achieve GPM that is equal to or better than agreed objectives.
Under supervision of the leadership team
work towards a balanced team; available to deliver services timely and effectively
Customer and Delivery Management:
Accountable for service delivery in line with contractual and regulatory obligations.
Accountable for well administered team
Interface with relevant teams to ensure smooth and schedule-based transition of services
Governance :
Under leadership supervision
responsibilities include effective governance with required governance meetings
risk management
alignment with good practices and frameworks
etc.
Competence Management:
Accountable for the competence of the team for current and future requirements Leverage the organisation's infrastructure and support teams to ensure continuous growth in competency level.
Continuous Improvement:
Under leadership's guidance
set benchmarks for the achievement of high performance
Accountable for innovation
continuous improvement etc.