עדיין מחפשים עבודה במנועי חיפוש? הגיע הזמן להשתדרג!
במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.
מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.
מלאה
As our technical support engineer, you will be talking directly to active and prospective customers every day. Youll join our Customer Success team, and youll work directly alongside our talented engineering team to help solve the most complex issues.
Youll spend your time:
Answering our users questions through email, chat, and GitHub issues.
Understanding, reproducing and (where you can) resolving the issues that our customers encounter.
Diving into our codebase to figure out where the issue lies and what a good solution might look like.
Escalating to engineering to resolve highly technical issues.
Ensuring that every user facing an issue knows exactly when theyll hear back from us and how were doing with solving their problem.
Listening to our users needs, keeping track of recurring requests, and representing their voice in product prioritization discussions.
Improving our support processes, so that as we continue to grow we can keep providing prompt and delightful service.
Youll spend your time:
Answering our users questions through email, chat, and GitHub issues.
Understanding, reproducing and (where you can) resolving the issues that our customers encounter.
Diving into our codebase to figure out where the issue lies and what a good solution might look like.
Escalating to engineering to resolve highly technical issues.
Ensuring that every user facing an issue knows exactly when theyll hear back from us and how were doing with solving their problem.
Listening to our users needs, keeping track of recurring requests, and representing their voice in product prioritization discussions.
Improving our support processes, so that as we continue to grow we can keep providing prompt and delightful service.
Requirements:
You love helping people, and care deeply about providing an excellent customer experience.
You take a logical approach to solving problems and prioritization.
You are a clear communicator, both verbally and in writing, and you enjoy explaining things to others.
You are curious: you love to explore new challenges, but know when you need guidance from someone with more domain experience.
Youre interested in security or open source software, and you believe in our mission.
You love helping people, and care deeply about providing an excellent customer experience.
You take a logical approach to solving problems and prioritization.
You are a clear communicator, both verbally and in writing, and you enjoy explaining things to others.
You are curious: you love to explore new challenges, but know when you need guidance from someone with more domain experience.
Youre interested in security or open source software, and you believe in our mission.
This position is open to all candidates.
במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.
מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.
תל אביב - יפו
תל אביב - יפו
ערב
7 חודשים
