RMA and Delivery Projects Manager

its employees as our greatest asset. Our professionals and subject matter experts, including personnel from elite military intelligence technology units, provide the best possible solutions to our leading customers around the world. We are proud of our impressive presence across different environments and industries, as well as the results we have helped our customers achieve in contending with their counter-drone challenges.

In addition to professional expertise, seeks candidates who will thrive in a fast-moving, innovative and collaborative culture. It helps if you enjoy having fun our D-Fenders are a light-hearted bunch who have stashed rubber ducks all around our headquarters.

Are you interested in working with the worlds leading cyber-takeover counter-drone technology provider?
helping to make the world a safer place by addressing emerging challenges in the dynamic and exciting counter-drone arena!
As an RMA and project manager, you will:
Be responsible for the end-to-end RMA process management - ensure timely and accurate processing of product returns, repairs, and replacements while delivering exceptional customer service.
Coordinate internal resources and third parties/vendors to meet the companys SLA.
Definition and implementation of internal RMA process (DS, Engineering and operations).
Working closely and in cooperation with the Global Services team QA and operations team
Responsible for status/progress reports and escalated red flags to management
Manage the logistical relationship with the customers and D-fends stakeholders.
KPI Management: Monitor key performance indicators (KPIs) related to RMA processing times, customer satisfaction, and quality standards, reporting performance to management.