HelpDesk support technician

Be part of a Team that Support users and client endpoints, Both on Client and Software level. The job includes Responsibility for all aspects of the Helpdesk department. Install, Configure and maintain Computers, peripheral devices. Manage users, permission, Software and Licenses, backup, antivirus, and ongoing support. Asset management of Hardware and Stock.

Main Duties:

Managing Users: You manage users in an Active Directory environment, create and terminate user accounts, and manage user mailboxes. You also maintain the Helpdesk ticket system.
Managing Client Computers: You install computers and laptops, work with images, install software, and assign permissions and registry settings.
OS Maintenance and Upgrade: You handle system version patches and upgrades.
File and Print Services: You manage and maintain company file and print services, including installing and configuring network and client printers and assigning network and folder permissions.
Remote Support: You support users remotely, troubleshoot network problems, manage and support users' remote access VPN, and support users with BYOD devices like smartphones and iPads.
Backup Management: You manage backup tapes in an offsite location supplier.
IT Assets Management: You manage and maintain the company's IT assets, check in/check out hardware for users, and manage IT stock and suppliers.