team lead

We are seeking a highly skilled and hands-on team leader to establish and lead our new On-Call Tier 2 R&D Team. This is a newly formed team that will start with the team leader and gradually expand with additional team members. The team will be responsible for handling ongoing tickets from various projects, analyzing and resolving issues, and collaborating with other teams to ensure smooth operations. The team leader will play a pivotal role in managing the teams activities while actively contributing to solving technical challenges. Key Responsibilities: Operations and Management:
* Lead a team of 2 FullStack Developers and 1 QA Engineer (to be added after the initial setup)
* Analyze tickets to determine whether the issue is a bug, a small change, or requires escalation to Tier 3 teams (Development or IT).
* Maintain clear documentation of issues, resolutions, and suggested improvements.
* Create comprehensive manuals for fixing different issue types to streamline resolution processes and support team knowledge sharing.
* Analyze recurring issues and suggest enhancements to Tier 3 R&D teams to prevent future occurrences.
* Identify and propose process improvements to streamline ticket management and resolution.
* Communicate effectively with internal teams and business stakeholders to align expectations and provide updates. Hands-On Technical Work:
* Actively participate in ticket resolution, including debugging, fixing bugs, and implementing small changes.
* Perform server configuration tasks (Nginx, Apache) and address database-related tasks, including extracting and fixing data as needed.
* Manage and troubleshoot WordPress setups and resolve site availability issues.
* Resolve issues related to markup, PHP code, and infrastructure (e.g., adjusting permissions, fixing Nginx configurations).
* Write high-quality, reusable code to support future projects
* Handle the technical setup of third-party applications and self-developed applications.
* Read and understand documentation to implement features such as postbacks and manage tracking systems.
Work Schedule:
* Team operates 6 days a week (Sunday to Friday).
* Individual team members work 5 days a week with rotational coverage for Sundays and Fridays.
* Flexibility to address critical issues outside regular working hours as needed. Why Join Us:
* Be a part of a dynamic team focused on ensuring the stability and reliability of business-critical systems.
* Lead and shape the newly established On-Call Tier 2 R&D Team.
* Work in a collaborative environment where your technical and leadership skills are valued. Recruitment Steps:
* Recruitment interview.
* Technical interview.
*  TEST task.
* Final interview with CTO. Application Process: Interested candidates are invited to submit their resume and a cover letter detailing their experience and why they are a fit for this role.