Service Lab team leader

we are a fast-growing global medical device company, developing and manufacturing innovative drug delivery and infusion solutions across the continuum of care- from the hospital to the home. We are looking for an excellent Service Lab team leader to join the team. Job Description Oversee daily operations of the service lab, direct manager of lab technicians Ensure safety & Compliance in diagnostic & repair process flow Collaborate with external departments to attend service KPIs, based on customers complaint Manage service data in SAP and other information systems Responsible for customer relationships and communication for IL customers Collaborate with service centers abroad to align information and repair processes Manage inventory and ordering supplies and equipment Maintain accurate records and documentation Analyse data and provide reports to senior management
Direct manager: Director of Production & OPEX