Collection Specialist

we are a global advertising technology company delivering solutions to the biggest brands and publishers around the globe across search, social media and display, video and CTV.
Home to an award-winning technology solution with our unique data-driven AI/ML based technologies, we deliver and optimize hundreds of terabytes of data and billions of events per day. Were working with dozens of sources to provide a superior experience across screens and platforms, including mobile, video, social and native.
We are seeking a skilled Collections Specialist to join our team. The ideal candidate will be responsible for managing and collecting outstanding debts owed to the company. This role requires excellent communication skills, attention to detail, and the ability to work under pressure.
Key Responsibilities:
Monitor accounts to identify outstanding debts.
Investigate historical data for each debt or bill.
Find and contact clients to ask about their overdue payments.
Handle questions or complaints from clients.
Investigate and resolve discrepancies.
Create trust relationships with debtors to avoid future issues.
Update account status and database regularly.
Escalate and alert to management when necessary.
Involve the legal department when necessary.
Work Environment:
Hybrid model on a 3 days basis from the office in TLV.
Occasional extended hours may be required to meet deadlines.
Work in close collaboration with team members in Canada (EST time zone).