עדיין מחפשים עבודה במנועי חיפוש? הגיע הזמן להשתדרג!
במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.
מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.
מלאה
Were seeking an experienced and talented EMEA PSE Team Lead, who will play a pivotal role in leading a team of highly skilled Professional Services Engineers, ensuring their alignment with our companys strategic goals. This role focuses on empowering the PSE team to deliver strategic consultation, support customer retention, and influence our companys product evolution through actionable insights.
Team Leadership and Development:
Lead, mentor, and empower the EMEA PSE team, fostering collaboration and professional growth.
Create clear career development pathways for team members, focusing on skill-building and leadership readiness.
Strategic Customer Consultation:
Guide the team in delivering high-value, strategic consultations to the Professional Services and Customer Success teams.
Oversee the creation of scalable frameworks and best practices to ensure consistent delivery excellence.
Product Impact and Insights:
Partner with Product, CXE, and CS leadership to amplify the Voice of the Customer (VoC) in roadmap planning.
Facilitate the teams role as solution engineers, providing cross-module and cross-platform expertise.
Operational Excellence:
Collaborate to establish and optimize internal processes.
Monitor team KPIs and SLAs, ensuring timely and effective resolution of consultations and escalations.
Cross-Functional Collaboration:
Collaborate with multiple stakeholders such as: Product Enablement, CS Operation and Product to drive data-driven decision-making,
Act as the EMEA PSE representative in global discussions, ensuring regional needs and insights are addressed.
Team Leadership and Development:
Lead, mentor, and empower the EMEA PSE team, fostering collaboration and professional growth.
Create clear career development pathways for team members, focusing on skill-building and leadership readiness.
Strategic Customer Consultation:
Guide the team in delivering high-value, strategic consultations to the Professional Services and Customer Success teams.
Oversee the creation of scalable frameworks and best practices to ensure consistent delivery excellence.
Product Impact and Insights:
Partner with Product, CXE, and CS leadership to amplify the Voice of the Customer (VoC) in roadmap planning.
Facilitate the teams role as solution engineers, providing cross-module and cross-platform expertise.
Operational Excellence:
Collaborate to establish and optimize internal processes.
Monitor team KPIs and SLAs, ensuring timely and effective resolution of consultations and escalations.
Cross-Functional Collaboration:
Collaborate with multiple stakeholders such as: Product Enablement, CS Operation and Product to drive data-driven decision-making,
Act as the EMEA PSE representative in global discussions, ensuring regional needs and insights are addressed.
Requirements:
Requirements are often considered a measure of how equipped you are to do the job, but sometimes, they arent the only factor. If you dont have nearly enough experience, or not all the skills, wed still like to hear from you. This could be the perfect fit for you and us.
Experience and Expertise:
Proven experience (3-5 years) in leading professional services or technical teams, ideally in an HCM, SaaS, or a similar environment.
Demonstrated success in driving team development and strategic initiatives.
Leadership Skills:
Exceptional ability to inspire and lead highly experienced teams in a dynamic and fast-paced environment.
Strong focus on collaboration, transparency, and fostering trust within teams and cross-functionally.
Strategic and Operational Thinking:
Ability to balance high-level strategy with hands-on execution.
Proven track record of building scalable processes and frameworks.
Customer-Centric Mindset:
Strong commitment to driving customer retention and adoption through strategic consultation.
Experience in elevating the Voice of the Customer within an organization.
Requirements are often considered a measure of how equipped you are to do the job, but sometimes, they arent the only factor. If you dont have nearly enough experience, or not all the skills, wed still like to hear from you. This could be the perfect fit for you and us.
Experience and Expertise:
Proven experience (3-5 years) in leading professional services or technical teams, ideally in an HCM, SaaS, or a similar environment.
Demonstrated success in driving team development and strategic initiatives.
Leadership Skills:
Exceptional ability to inspire and lead highly experienced teams in a dynamic and fast-paced environment.
Strong focus on collaboration, transparency, and fostering trust within teams and cross-functionally.
Strategic and Operational Thinking:
Ability to balance high-level strategy with hands-on execution.
Proven track record of building scalable processes and frameworks.
Customer-Centric Mindset:
Strong commitment to driving customer retention and adoption through strategic consultation.
Experience in elevating the Voice of the Customer within an organization.
This position is open to all candidates.
במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.
מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.
