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במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.
מעל 90,000 משרות • אלפי משרות חדשות בכל יום
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כבר העליתם קו"ח בעבר? כניסה
מלאה
As a System Reliability Engineer , you will be a member of the support team that solves challenging technical issues for our customers. This role is critical to the success and satisfaction of our customers.
You will identify and drive product and customer experience improvements by providing insights in a well-articulated, data-driven manner that identifies the product/service challenges of our customers. You will work directly with customers and with other engineers to troubleshoot, upgrade, debug, and help resolve customer issues effectively and professionally. Also, you will work with colleagues in Cloud Infrastructure and Development Engineering to implement and influence new offerings using our solutions and other supporting technologies.
Responsibilities
Provide in-depth technical support and corrective maintenance, work directly with customers, remotely as well as on-site, if required.
Independently investigate and troubleshoot customer problems to resolution.
Conduct preventative maintenance, such as software upgrades and best practice implementations.
Collaborate with Global Support and Engineering on advanced issues.
Effectively advocate for improvements on the customers behalf to Engineering and Product teams.
Write technical whitepapers and application notes.
You will identify and drive product and customer experience improvements by providing insights in a well-articulated, data-driven manner that identifies the product/service challenges of our customers. You will work directly with customers and with other engineers to troubleshoot, upgrade, debug, and help resolve customer issues effectively and professionally. Also, you will work with colleagues in Cloud Infrastructure and Development Engineering to implement and influence new offerings using our solutions and other supporting technologies.
Responsibilities
Provide in-depth technical support and corrective maintenance, work directly with customers, remotely as well as on-site, if required.
Independently investigate and troubleshoot customer problems to resolution.
Conduct preventative maintenance, such as software upgrades and best practice implementations.
Collaborate with Global Support and Engineering on advanced issues.
Effectively advocate for improvements on the customers behalf to Engineering and Product teams.
Write technical whitepapers and application notes.
Requirements:
Excellent customer service skills and a customer-focused mindset
Strong problem-solving skills: troubleshooting, problem analysis, and resolution determination while using good judgment/decision-making abilities
Strong written and verbal communication skills (spoken and written English is mandatory)
Willing to learn new things and adapt quickly
Ability to multi-task
Excellent organizational skills and attention to detail
A genuine passion for technology and a desire/ aptitude to increase the technical skill level required.
Self-motivation and an ability to take initiative.
Technical Skills Required
Strong knowledge of Linux Administration
Strong knowledge of Microsoft Azure and Google Cloud Platform
Strong knowledge of Enterprise SAN Storage fundamentals
Strong knowledge of networking.
Technical Skills Preferred
iSCSI protocols and Ethernet
MS Windows operating systems
Scripting skills including Python, Bash and PowerShell
Hypervisor operating systems (ESX/VMWare and MS Hyper-V)
Database software, preferably Oracle and MS SQL
Automation tools such as Terraform and Ansible
FC protocols
Experience
Five or more years experience working in a customer-facing role as a technical support engineer including dealing with high severity/critical customer engagements.
Experience in systems deployment/administration, network operations, software support or IT Consulting with recent work experience in a customer-facing role is a major plus.
Excellent customer service skills and a customer-focused mindset
Strong problem-solving skills: troubleshooting, problem analysis, and resolution determination while using good judgment/decision-making abilities
Strong written and verbal communication skills (spoken and written English is mandatory)
Willing to learn new things and adapt quickly
Ability to multi-task
Excellent organizational skills and attention to detail
A genuine passion for technology and a desire/ aptitude to increase the technical skill level required.
Self-motivation and an ability to take initiative.
Technical Skills Required
Strong knowledge of Linux Administration
Strong knowledge of Microsoft Azure and Google Cloud Platform
Strong knowledge of Enterprise SAN Storage fundamentals
Strong knowledge of networking.
Technical Skills Preferred
iSCSI protocols and Ethernet
MS Windows operating systems
Scripting skills including Python, Bash and PowerShell
Hypervisor operating systems (ESX/VMWare and MS Hyper-V)
Database software, preferably Oracle and MS SQL
Automation tools such as Terraform and Ansible
FC protocols
Experience
Five or more years experience working in a customer-facing role as a technical support engineer including dealing with high severity/critical customer engagements.
Experience in systems deployment/administration, network operations, software support or IT Consulting with recent work experience in a customer-facing role is a major plus.
This position is open to all candidates.
במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.
מעל 90,000 משרות • אלפי משרות חדשות בכל יום
חינם. בלי פרסומות. בלי אותיות קטנות.
DOCX, DOC, PDF - בעברית או באנגלית
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