Technical Support Engineer

We are looking for a Technical Support Engineer to join our support team.
Job Id: 21067
Someone who has a passion for networking and security.
You should have a desire to assist customers and partners with a proactive approach to solving complex technical issues.
In this position, you will use your expertise in network and security troubleshooting, and will provide technical support via chat, phone, and email.
Key Responsibilities:
Provide Technical Support via chat, phone and email to customers and partners
Provide assistance with configuration, troubleshooting and best practices to customers and partners
Managing support service requests to ensure issues are recorded, tracked, resolved, and follow up are done in a timely manner.
Provide fault isolation and root cause analysis for technical issues.