Technical Support - Student Position

the leader in Behavioral Biometrics, a technology that leverages machine learning to analyse an online users physical and cognitive digital behavior to protect individuals online.mission is to unlock the power of behavior and deliver actionable insights to create a digital world where identity, trust, and ease coexist. Today, 32 of the world's largest 100 banks and 210 total financial institutions rely on Connect to combat fraud, facilitate digital transformation, and grow customer relationships. Client Innovation Board, an industry-led initiative including American Express, Barclays, Citi Ventures, and National Australia Bank, helps to identify creative and cutting-edge ways to leverage the unique attributes of behavior for fraud prevention. With over a decade of analysing data, more than 80 registered patents, and unparalleled experience, continues to innovate to solve tomorrows problems.
Come Join as a member of the Technical Support Team and part of Operations, where you will take part in facilitating and managing technical support and monitoring.
Main Responsibilities:
Being part of our customer facing team responsible for technical support and troubleshooting
Working in a 24/7 support hours' shifts
Gathering detailed technical information as needed and investigating issues to solve problems, evaluate and escalate priority issues as needed.
Spotting common trends and underlying problems
Providing reliable resolution of critical and high impact problems for customers
Updating self-help documents so customers/employees can try to fix problems themselves
Working closely with our developers and technical teams to solve customers problems efficiently and improve our product
Creatively suggest and build software work-around solutions, including occasional scripting/ coding and customizations
Part and full-time/ weekends position available