Agency Support

we are a successful, market leader, a live-streaming Platform with 500+ Million registered users, in an industry projected to reach $240 BILLION in the next couple of years. The B2C platform, based on the best-quality global video technology, allows millions of talented people around the world to create their own live content, engage with their fans, and monetize their talents. we live stream was founded in 2018 and is powered by 450+ global employees operating in a culture of growth, learning, and success! our team is a vigorous cocktail of hard workers, creative brains, energizers, geeks, overachievers, athletes, and more. We push the limits to bring our app from one of the top to the leader. The best way to describe our work style is not to use the word impossible. We believe that success is a thorny path that runs on sleepless nights, corporate parties, tough releases, and our users' smiles (and as we are a LIVE app, we truly get to see our users all around the world smiling right in front of us in Real-Time! Do you want to join the party?
Responsibilities:
* Be a point of contact for Mid-tier viewers and agencies.
* Qualify and acknowledge the issues users report, and resolve them in a timely manner, via text communication channel (Intercom, no voice calls)
* Record the issues users are experiencing in task tracking tools.
* Gather feedback and propose improvements to the User Experience
* Achieving good results in personal KPIs and helping teammates do the same.