Senior Site Reliability Engineer

We are a leading AI and machine learning company based in Herzliya. Recognized for helping enterprises deliver enterprise-wide analytics at scale, our advanced Machine Learning Operations (MLOps) pipeline enables clients to streamline and manage their AI, from the initial concept all the way to production, in a simplified and automated manner.
The Dev Support Teams responsibility is to investigate and solve intrinsic problems, find smart and elegant workarounds (written in Python and Bash), build, and characterize support tools and utilities.
You will gain an in-depth understanding of our technology and infrastructure, identifying and mastering the most intricate areas.
You will take full ownership of customers technical product issues from initial troubleshooting through to resolution, including writing Root Cause Analyses (RCAs) and communicating findings.
Also, you will develop supportability tools for internal teams and external clients to enhance the usability and maintenance of our products.
As an SRE you will lead problem-solving efforts for the entire technology stack in collaboration with clients and internal teams, act as a consultant on infrastructure best practices, focusing on reliability and scalability.
You will lead and manage our deployments across cloud platforms - AWS, Azure, Google Cloud.
You will work closely with developers, product managers, and the architecture team to ensure cohesive operations, while developing and providing comprehensive procedures for the operation and maintenance of our platform.
Furthermore, you will create and lead initiatives to improve support processes across the company.