Implementation Engineer

We are looking for a Implementation Engineer
The primary mission of the Implementation Engineer is to drive exceptional customer outcomes as a key member of the Customer Success team. This role encompasses installation, upgrades, and technical support for the Platform, ensuring it operates at peak performance.
Key responsibilities include providing Level 2 support to troubleshoot and resolve complex technical issues, maximizing customer satisfaction. Expertise in Linux systems and managing large-scale data environments is essential, with a focus on maintaining high availability, security, and optimal performance.
A deep understanding of the infrastructure and application requirements for large-scale healthcare big-data queries is also required. Ideally, the candidate will bring expertise in big data platforms, such as Cloudera, and contribute insights on system utilization, technology enhancements, and the architectural and networking strategies that align with our long-term goals and customer needs.
This roles everyday responsibilities include:
Support of our customer success teams Facilitate smooth and timely implementations and upgrades at customers sites and provide ongoing support/maintenance.
Collaborate with customers to understand their business and system architecture to ensure a high level of familiarity with the platform and how to support it best
Lead cloud and on-premises architecture reviews to support the implementation
Collaborate with our customer success, product, and development teams on the infrastructure, architecture, support design, and implementation of infrastructure for the platform