Service Manager

Required Service Manager - Petach Tikva
למה לצפות
The MOT certificate and a good level of English are required for this position.
Our Service Managers are the front-line leaders of our Service operation. In this role, you will be responsible for delivering an exceptional service experience to our customers, developing team members, managing day-to-day operations, and ensure our Service meets the needs of our customers as well as our employees. We hire leaders who want to run a service business and be a part of our critical mission to accelerate the worlds transition to sustainable energy.
Our Service Managers consistently deliver excellent results across all aspects of the business; customer satisfaction; people leadership; operations; and financials. To succeed, you must be energetic, highly organized, and smart working as well as having a passion for true leadership and our brand.
מה תעשו
People: Our Service Managers are people developers, thus should possess the ability to inspire! We expect you to be 100% committed to the success of your team, and actively involve yourself in your team members growth and development. Your team will look to you to set the standard for open communication, active problem solving, and a positive work environment. We will look to you, and your ability to coach and teach, to build a team of top talent and mentor the next generation of our leaders. Our Service Managers are the coaches of their teams you must provide regular coaching and feedback and have a deep knowledge of your teams strengths and opportunities. You will have Supervisors reporting to you that are early in their people management careers, and you will act as a coach and a mentor to grow and develop them to be successful in their roles. You will be responsible for leading change and inspiring your team every day.
Customer focused: Our customers are changing the world, and it is your responsibility to exceed their expectations of what a service experience should be. We expect you to exude energy and enthusiasm not only by going above and beyond for our existing customers, but also when engaging with new customers. You will actively monitor customer service trends to make necessary improvements and assist the team in developing appropriate standards and processes to continuously elevate the overall service experience. The ideal candidate is solution oriented, demonstrating a high ability to identify root cause of problems and develop solutions when faced with adversity.