עדיין מחפשים עבודה במנועי חיפוש? הגיע הזמן להשתדרג!
במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.
מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.
ריקרוטיקס בע"מ
- תל אביב - יפו
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ריקרוטיקס בע"מ
- תל אביב - יפו
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מלאה
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We are hiring for a growing company in the gaming domain a Customer Experience team lead.
in this role you will:
? Professionally manage the Customer Experience team, providing assistance and handling inquiries across various channels.
? Track, train, and guide the team to ensure consistent goal achievement.
? Provide regular coaching to agents based on QA feedback, performance metrics, customer survey responses, and ticket observations.
? Handle challenging customer escalations as needed to maintain service quality.
? Define and track KPIs to measure and enhance the effectiveness of the Customer Experience function.
? Recruit, onboard, and train new team members to strengthen the team's capabilities.
? Collaborate with other teams to continuously improve the overall level of service.
in this role you will:
? Professionally manage the Customer Experience team, providing assistance and handling inquiries across various channels.
? Track, train, and guide the team to ensure consistent goal achievement.
? Provide regular coaching to agents based on QA feedback, performance metrics, customer survey responses, and ticket observations.
? Handle challenging customer escalations as needed to maintain service quality.
? Define and track KPIs to measure and enhance the effectiveness of the Customer Experience function.
? Recruit, onboard, and train new team members to strengthen the team's capabilities.
? Collaborate with other teams to continuously improve the overall level of service.
Requirements:
4+ years of customer service experience in a customer-facing role
2+ years of team leadership experience, with a proven track record of directly managing and scaling support teams, preferably in the Gaming or B2C industry
Experience in a startup environment, with the ability to work quickly and deliver results efficiently
Strong leadership skills and a proven ability to lead and inspire a team
High proficiency in English is required; native English speaker is an advantage
Experience with SQL is an advantage
Experience with Zendesk is an advantage
Experience in Fintech, understanding financial risk and compliance is an advantage
4+ years of customer service experience in a customer-facing role
2+ years of team leadership experience, with a proven track record of directly managing and scaling support teams, preferably in the Gaming or B2C industry
Experience in a startup environment, with the ability to work quickly and deliver results efficiently
Strong leadership skills and a proven ability to lead and inspire a team
High proficiency in English is required; native English speaker is an advantage
Experience with SQL is an advantage
Experience with Zendesk is an advantage
Experience in Fintech, understanding financial risk and compliance is an advantage
This position is open to all candidates.
במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.
מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.
אשדוד
