עדיין מחפשים עבודה במנועי חיפוש? הגיע הזמן להשתדרג!
במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.
מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.
מלאה
In order to help us constantly improve our customer experience for users, couriers and venues and support our market growth efficiently, we are looking for a Voice Of Customer Team Lead to join our Voice of Customer team.
The team is responsible for cross-functional projects that enhance the user experience for all of our companys customers.
Deliverables:
Reduce Contact Rates of Users, Couriers and venues
Cross Functional experienced Project Manager: Manages multiple coinciding CX projects
Insights Specialist: Proactively Identifies, prioritizes and articulates concisely insights from multiple data points and reports
CX Techy: Discovers, configures and scales tools and systems that directly improve customer experience and reduces contact rates
The team is responsible for cross-functional projects that enhance the user experience for all of our companys customers.
Deliverables:
Reduce Contact Rates of Users, Couriers and venues
Cross Functional experienced Project Manager: Manages multiple coinciding CX projects
Insights Specialist: Proactively Identifies, prioritizes and articulates concisely insights from multiple data points and reports
CX Techy: Discovers, configures and scales tools and systems that directly improve customer experience and reduces contact rates
Requirements:
>4 years as an Analyst or Project Manager at a fast growth tech company with proven record of leading cross-functional projects
Must have experience utilizing customer support automations and Bot solutions
Bonus points: contact center Team Lead / Shift Manager / Information Manage
Loves Data driven decision making
Effective communicator - able to clearly articulate insights and suggestions
Collaborator - Enjoys working with others
Enjoys leading and multi-tasking multiple projects at the same time.
>4 years as an Analyst or Project Manager at a fast growth tech company with proven record of leading cross-functional projects
Must have experience utilizing customer support automations and Bot solutions
Bonus points: contact center Team Lead / Shift Manager / Information Manage
Loves Data driven decision making
Effective communicator - able to clearly articulate insights and suggestions
Collaborator - Enjoys working with others
Enjoys leading and multi-tasking multiple projects at the same time.
This position is open to all candidates.
במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.
מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.
