Program Director

The Program Director is the central, most significant and senior role at the heart of Sapiens customer-facing operations. The effective and efficient execution of the Program Director role governs the overall business performance of the company and is hence seen as critical by the company. The Program Director has ultimate responsibility for the customer and although cooperation and teamwork are required, it is the Program Director who has the final authority regarding customer-facing matters.

Main Responsibilities:

4 main areas of responsibilities:

Customer management:
Responsible for the well-being of long-term customer relationships and customer satisfaction.
Works to be valued by the customer as a trusted advisor and reliable focal point for business and systems issues.

Delivery Management:
The Program Director is the final point of accountability for ensuring quality, timely and on-budget delivery of Sapiens operations, solutions, and projects.
The Program Director works hand in hand with the delivery managers to optimize delivery.
Projects risk analysis management and mitigation.
Be involved in process improvements and highly focused on quality.

P&L Management:
Manages the P&L for the Sapiens business with the customer and responsible for meeting the AOP targets.
Continuingly focusing on lowering the total cost of ownership for the customer.

Growth management:
Drives constantly to grow the Sapiens business with the customer, by identifying and promoting business opportunities were Sapiens added value is needed.
Penetrates new segments within existing customers.