Customer Solutions Engineer

we are a global marketing tech company, recognized as a Leader by Forrester and a Challenger by Gartner. We work with some of the world's most exciting brands, such as Sephora, Staples, and Entain, who love our thought-provoking combination of art and science. With a strong product, a proven business, and the DNA of a vibrant, fast-growing startup, we're on the cusp of our next growth spurt. It's the perfect time to join our team of ~450 thinkers and doers across NYC, LDN, TLV, and other locations, where 2 of every 3 managers were promoted from within. Growing your career with our company is basically guaranteed.
The Solutions Engineer role in the Customer org is a unique hybrid of engineering, consulting and customer-facing responsibilities. It requires an understanding of our clients marketing goals and tailoring solutions to achieve those goals.
The Solutions Engineer is responsible for advising on efficiently integrating our company's products with our client's internal systems and 3rd parties systems. He/She will be responsible for interacting with clients partners, and internal teams including Customer Success, Data Science, Professional Services, Product and R&D to ensure that clients have the solutions needed to successfully work with the company's platform.
The ideal candidate is highly detail-oriented with a hands-on approach, tech-savvy, and organized. They possess excellent communication and customer-facing skills and have a passion for excellence, innovation, and success. They thrive on investigating and troubleshooting technical issues, using their problem-solving abilities to find solutions.
This is not a behind the scenes role. Once trained on the company's platform and tools, the Customer Solutions Engineer will quickly start working directly on client projects and collaborating with our cross-functional teams, leveraging the teams best practices.
Responsibilities:
Analyze current technologies used within the company to provide optimal solutions based on the client's needs
Propose and establish a framework for necessary contributions from various departments
Work closely with internal team (Product, R&D) to design the solution based on requirements
Account for possible project challenges on constraints including, risks, time, resources and scope
Work closely with project management teams to successfully monitor the progress of implementations
Provide detailed specifications for proposed solutions
Analyze, debug, troubleshoot and proactively drive forward solutions
Master our company's products and technologies in the domain of data integration, real-time event streaming and cloud solutions
Be the technical focal point for the entire Customer Success org
Lead calls with clients to understand their technical and business needs
Work with our companys partners to analyze, define, and own the tech integrations to serve multiple clients