Cargo Supervisor

The Cargo Supervisor is responsible for overseeing the day-to-day cargo operations, ensuring the safe, efficient, and timely handling of freight. The role involves managing a team, ensuring compliance with regulations and company policies, and delivering exceptional customer service. The Cargo Supervisor works closely with ground staff, carriers, and clients to maintain smooth cargo operations.Key Responsibilities Operational Oversight: Supervise cargo handling processes, including loading, unloading, sorting, and Storage of goods. Ensure adherence to schedules and deadlines for cargo delivery and dispatch. Coordinate with airlines, trucking companies, and other carriers for smooth operations. Team Management: Manage and guide cargo staff, including assigning tasks and monitoring performance. Conduct training sessions to ensure staff are knowledgeable about safety protocols and operational procedures. Resolve conflicts and maintain a motivated team environment. Safety and Compliance: Enforce safety regulations and protocols to prevent accidents and damage to cargo. Ensure compliance with international and local cargo regulations, including customs and IATA standards. Oversee the handling of hazardous materials and ensure proper documentation and labeling. Customer Service: Liaise with clients to address concerns, provide updates, and ensure customer satisfaction. Handle complaints and implement solutions to improve service quality. Inventory and Documentation: Maintain accurate records of cargo shipments, including weight, dimensions, and destination. Prepare and verify documentation such as airway bills, invoices, and manifests. Conduct regular inventory checks to ensure accuracy in Storage and dispatch. Performance Monitoring: Track and report key performance indicators (KPIs) such as cargo volume, delivery timelines, and efficiency metrics. Identify areas for operational improvement and implement strategies to optimize performance.