עדיין מחפשים עבודה במנועי חיפוש? הגיע הזמן להשתדרג!
במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.
מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.
מלאה
We are looking for a Tier 2 Support Engineer to join our Customer Support team. The position requires acting as the technical focal point for customers, investigating and analyzing complex customer scenarios, and providing innovative solutions for their needs. Other responsibilities may include team knowledge management and projects with R&D and Product, amongst others. What youll do: Have an end-to-end responsibility for solving Tier 2 cases under defined SLAs In-depth analysis of field-raised issues, providing temporary workarounds while working with Tier 3, DevOps, R&D, PS, and Product on permanent solutions and fixes Proactively identify critical points of failure, raise flags & escalate issues that are of an urgent nature Responsible for knowledge management, training content, and playbooks for all Support Tiers Work closely with Professional Services experts and Customer Success Managers to prioritize issues, communicate status, and oversee end-to-end resolution Participate in the teams on-call rotation
Requirements:
Youll do it using: 3+ years of experience as a Tier 2 engineer in SaaS organizations in a B2B customer service/support setting A must 2+ solid years of experience with AWS, OR Google Cloud or Azure work experience/certification - A must Experience with Linux, Windows and container engines Proficiency in Bash and Python Proficiency in communication and presentation skills, both written and verbal in English - must Great interpersonal skills with a service-oriented approach Excellent problem-solving skills with a desire to learn and take on responsibility Detailed-oriented, motivated self-learner and excellent team player Experience with JBoss, PostgreSQL - an advantage Advanced understanding of networking an advantage Ability to work in a fast-paced and dynamic environment
Youll excel by: Excellent communication skills -with customers and colleagues alike Collaborating closely with colleagues across all company departments. Can do approach. Being resourceful and creative.
Youll do it using: 3+ years of experience as a Tier 2 engineer in SaaS organizations in a B2B customer service/support setting A must 2+ solid years of experience with AWS, OR Google Cloud or Azure work experience/certification - A must Experience with Linux, Windows and container engines Proficiency in Bash and Python Proficiency in communication and presentation skills, both written and verbal in English - must Great interpersonal skills with a service-oriented approach Excellent problem-solving skills with a desire to learn and take on responsibility Detailed-oriented, motivated self-learner and excellent team player Experience with JBoss, PostgreSQL - an advantage Advanced understanding of networking an advantage Ability to work in a fast-paced and dynamic environment
Youll excel by: Excellent communication skills -with customers and colleagues alike Collaborating closely with colleagues across all company departments. Can do approach. Being resourceful and creative.
This position is open to all candidates.
במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.
מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.
תל אביב - יפו
ערב
7 חודשים
