Technical Support Manager

Required Technical Support Manager
The role:
As a technical support Manager, you will be responsible for managing a team of technical support specialists who provide technical assistance and troubleshooting to our Global customers. You will also oversee the quality and efficiency of the support services, ensure customer satisfaction, and collaborate with other teams to improve our products and processes.
The day-to-day:
Supervise, coach, and mentor a team of technical support specialists.
Monitor and evaluate the performance and productivity of the team and provide feedback and guidance.
Handle escalated customer issues and complaints and resolve them in a timely and professional manner.
Establish and maintain best practices and procedures for technical support and customer service.
Analyze customer feedback and support data and identify areas for improvement and innovation.
Coordinate with other teams such as engineering, integration and platform to communicate customer needs and feedback and ensure alignment of goals and expectations.
Work in a fast-paced environment and handle multiple priorities with a sense of urgency.