Customer Success & Product Specialist

As part of our growth we are looking for a talented Product Specialist to join our successful global Customer Success group!
In this position, you will be responsible for the enablement of the Engagement Builder product. The Engagement Builder platform is a vital component of the offering enabling customers to develop their own differentiated experiences in an agile manner and modify turnkey experiences in house. You will be key contact for internal and external teams on the latest developments, best practices and optimized implementations. You will lead the ideation, development, and distribution of customized insights for customers.
The ideal candidate is a technical individual with a business orientation eager to build deep product and customer facing expertise, lead sessions and onboarding plans, collaborate with diverse teams and work closely with stakeholders to drive innovation while delivering impactful client solutions.
Responsibilities:
Key contact on product knowledge across different groups
Implement insights and requested customizations for customers to enhance platform usage
Onboard customers with training sessions on the platform
Collaborate with customers on optimizing their insight offering and insight implementations. This includes leading sessions on ideation, implementation, testing and optimization
Perform data analysis on user bank data to develop client specific benchmarks, identify optimization areas and promote custom insights
Contribute to product roadmap leveraging on customer feedback
Build new insights that can be easily customized by bank customers
Escalate strategic business requirements to Product team to improve product effectiveness