Customer Solutions & Success Manager

Why Sola?

Because we believe AI should empower, not complicate. At Sola, you’ll work on a platform that simplifies cybersecurity for practitioners everywhere, combining cutting-edge technology with user-first design. Learn more about it here.

We are looking for an experienced, hands-on engineer to lead the full customer lifecycle - from technical discovery in the pre-sales phase through post-sales success and long-term customer advocacy.

This role will own the technical engagement with customers, leading pre-sales discovery, designing value-driven onboarding experiences, and ensuring successful adoption. In addition to acting as a senior technical expert, you will oversee our Customer Support function, managing a small team of Support Engineers to deliver world-class technical assistance and consistently high customer satisfaction.

What you’ll do:

Pre-Sales & Discovery

Lead technical discovery with prospects, partnering with Sales to uncover pain points, security gaps, and requirements.
Map business challenges to clear technical solutions and deliver tailored demos focused on value and “Aha” moments.
Own the technical success of trials and Proof of Value engagements, ensuring measurable outcomes during evaluation.

Post-Sales, Onboarding & Customer Success

Lead hands-on onboarding and implementation, integrating cloud data sources (AWS, GCP, Azure) into customer security stacks.
Drive adoption and long-term success through proactive engagement, configuration optimization, and feature enablement.
Partner with customers to capture impact, producing technical success stories and ROI narratives.

Support Leadership

Manage and mentor a small team of Support Engineers, acting as the final escalation point.
Own support operations, including SLAs, ticketing workflows, and high-quality documentation.

Requirements:

7+ years in a customer-facing technical role (Sales Engineer, Solutions Architect, or Technical Account Manager) in cybersecurity, with experience leading teams and complex projects.
Strong hands-on experience working with cloud environments including AWS, GCP, and Azure.
Proven experience integrating security tools via APIs and webhooks across endpoint, cloud, and application security stacks.
Consultative approach with the ability to uncover and articulate underlying business and security challenges.

Natural technical leader with strong ownership and the ability to influence and collaborate across multiple functions and customer stakeholders