NOC Engineer - Student Position

DESCRIPTION

SuperCom is seeking an enthusiastic, collaborative, and highly motivated NOC Engineer (Tier 1 Support) to join our 24/7 operations center in Tel Aviv, an on-site position.

This entry-level, part-time position is ideal for students studying Information Systems, Computer Science, in tech-related fields. You’ll monitor live systems and play a key role in supporting and resolving issues for international clients and partners.

Responsibilities:

Providing technical support for customers and partners via inbound calls, our ticketing system, and email.
Monitor SuperCom’s real-time IoT and electronic monitoring systems in production environments.
Detect, classify, and escalate hardware & software incidents according to established procedures.
Serve as the first point of contact for our customers and subcontractors.
Providing timely information to customer-facing teams to improve overall customer satisfaction.
Accurately log incidents, actions, and resolutions in ticketing systems.
Communicate with global partners and internal teams to assist in resolving issues.
Collaborate with Tier 2/3 engineers to ensure effective issue resolution.
Working shifts during nights, weekends, and holidays.
REQUIREMENTS
Excellent analytical and problem-solving skills with a strong sense of customer orientation.
Active student in Information Systems, Computer Science, or a related tech field.
Fluency in English (spoken and written) – supporting global clients and partners (EU, EMEA)
Excellent communication and interpersonal skills.
Ability to stay focused under pressure and prioritize tasks.
Proactive, responsible, and able to identify and escalate critical issues.
Comfortable interacting with international stakeholders.
Fast learner, adaptable, and team-oriented.
Availability for night/weekend shifts on a rotational basis.