עדיין מחפשים עבודה במנועי חיפוש? הגיע הזמן להשתדרג!
במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.
מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.
מלאה
Were looking for an experienced Product Support Specialist with a great eye for detail and a passion for technology to join our Tier 1 Product Support team.
As our inbound Product Support Specialist you will take ownership of complex technical customer issues and collaborate cross-functionally with the CS, Product, and R&D teams to provide best-in-class support and execute a well-designed customer experience.
If you are looking for a fantastic opportunity to join a growing startup with lots of room for growth and impact, we would love to meet you!
What You'll Do:
Act as the initial point of contact for all related questions from both our customers as well as internal stakeholders via Zendesk (web form, email, and chat)
Troubleshoot incoming issues, providing a first response and subsequent follow-ups to customers.
Monitor incoming tickets, process, respond, and direct unresolved issues to the next level of support personnel.
Support, and engage customers to deliver high customer satisfaction, advocacy, and loyalty.
Proactively improve the product based on customer feedback by advocating for them in collaboration with the Product and R&D teams.
Expand and refine the company knowledge base to empower users to independently resolve issues.
As our inbound Product Support Specialist you will take ownership of complex technical customer issues and collaborate cross-functionally with the CS, Product, and R&D teams to provide best-in-class support and execute a well-designed customer experience.
If you are looking for a fantastic opportunity to join a growing startup with lots of room for growth and impact, we would love to meet you!
What You'll Do:
Act as the initial point of contact for all related questions from both our customers as well as internal stakeholders via Zendesk (web form, email, and chat)
Troubleshoot incoming issues, providing a first response and subsequent follow-ups to customers.
Monitor incoming tickets, process, respond, and direct unresolved issues to the next level of support personnel.
Support, and engage customers to deliver high customer satisfaction, advocacy, and loyalty.
Proactively improve the product based on customer feedback by advocating for them in collaboration with the Product and R&D teams.
Expand and refine the company knowledge base to empower users to independently resolve issues.
Requirements:
2-4 years of experience in roles such as Product Support/Help Desk/Technical Customer Success in a SaaS environment, with a proven track record of driving customer satisfaction and resolving complex issues
Extensive experience with troubleshooting and solving advanced technical problems in a fast-paced dynamic environment
A customer-first attitude and ability to effectively explain complex concepts to non-technical audiences
Proactive mindset, with the ability to anticipate customer needs, identify potential issues, and suggest improvements to processes or the product.
Deep understanding of the software development life cycle and familiarity with Agile methodologies
Advanced experience in Excel functions (formulas, Vlookup, and Pivot Table)
Excellent communication skills, both written and verbal, in English - a must
Experience with Zendesk and Jira or other support/project software - a plus
Finance background - a plus.
2-4 years of experience in roles such as Product Support/Help Desk/Technical Customer Success in a SaaS environment, with a proven track record of driving customer satisfaction and resolving complex issues
Extensive experience with troubleshooting and solving advanced technical problems in a fast-paced dynamic environment
A customer-first attitude and ability to effectively explain complex concepts to non-technical audiences
Proactive mindset, with the ability to anticipate customer needs, identify potential issues, and suggest improvements to processes or the product.
Deep understanding of the software development life cycle and familiarity with Agile methodologies
Advanced experience in Excel functions (formulas, Vlookup, and Pivot Table)
Excellent communication skills, both written and verbal, in English - a must
Experience with Zendesk and Jira or other support/project software - a plus
Finance background - a plus.
This position is open to all candidates.
במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.
מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.
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