Customer Care Specialist

Power the Future with us! We are a global leader in high-performance smart energy technology, with over 4000 employees, offices in 34 countries, and millions of products installed in over 133 countries. Our diverse product offering comprises intelligent solar inverters, battery Storage, backup systems, EV charging, and complete home energy management ecosystems. By leveraging world-class engineering capabilities and with a relentless focus on innovation, we strive to create a world where clean, green energy from the sun is the primary source of power for our homes, businesses, and just about everywhere we thrive. What will you be doing?
* Customer support interface; admin, logistical, and general Technical Support
* Interface and manage with Tier1-2 support resolving (escalated) issues and drive the proactive support cases
* Reports and manages designated accounts
* Owns customer satisfaction with SEDG technology
* Act as lead on all service matters with strategic account(s). Proactively develop customer service strategy to manage customer business objectives.
* Host weekly service calls with key accounts
* Perform account service level analytics to help maintain service levels and align priorities and strategies.
* Resolve service escalations in the shortest amount of time and most efficiently and effectively
* Directly escalate and act as a focal point to, Support, teams.
* Ensure company resources can deliver to customer requirements and follow through on commitments.
* Act as a customer service advocate to deliver the required results.
* Ensure that all service levels within the customer account are trained on SolarEdge. (regardless of who trains them) including, installers, designers, tier-1 phone support, tier-2 field service engineers, customer data analytic performance team, etc.
* Responsible for building service relationships at the customer site
Country:
Australia
City:
Melbourne