NOC Engineer

The NOC and Monitoring team manages the entire IT environment, from the infrastructure to the application and service levels. We are the IT departments main information center. If anything goes wrong, when patches and backups are released, when new deployments are made, or when Load Testing is performed, we are there and will monitor activity.
The team functions as Tier 1.5 support, meaning we also work to fix issues before escalating and documenting them. Our main goal is to be proactive, always think "outside the box," implement creative solutions, and reduce system and service downtime by detecting the problem quicker, solving it faster, and thinking how we can prevent recurrence.

You will:
Operate the monitoring systems, ensuring the stability of the various environments
Manage event life cycles: track each event from start to finish, notify relevant people as required, and update related incidents accordingly
Perform Tier 1.5 operations when needed to try and resolve incidents as soon as possible
Assist in developing monitoring-event knowledge management by documenting helpful information about events and incidents you encounter
Assess and prioritize faults and respond or escalate accordingly
Collaborate closely with engineering teams