עדיין מחפשים עבודה במנועי חיפוש? הגיע הזמן להשתדרג!

במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.

מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.

חברה בתחום כללי

תל אביב - יפו

חברה בתחום כללי

תל אביב - יפו
מלאה

We are looking for a Technical Support Lead to play a critical role in ensuring the smooth operation of our product by managing support team processes, resolving technical issues, and improving customer experience. In addition to these responsibilities, youll act as a strategic escalation point for high-priority production issues affecting millions of dollars, bringing both tactical oversight and fast-tracked resolutions to protect our clients success and our reputation.
Responsibilities:
Lead the technical support team and provide assistance to our clients and employees across the company, experiencing issues with the company's products or services.
Guide your team to troubleshoot and resolve technical problems efficiently, investigate and analyze issues, and address them promptly while collaborating with tech teams.
Take ownership of new client technical onboarding, ensuring smooth operations.
Manage your teams escalations of complex issues to appropriate departments, ensuring timely resolution while overseeing the solution through to completion and quality assurance.
Work closely with various departments, such as Sales, Customer Success, and R&D, to address product-related issues and coordinate solutions.
Communicate with third-party vendors or service providers when necessary to resolve issues or obtain support.

Requirements:
At least 2 years of hands-on experience as a Technical Support/QA Engineer/analyst
or equivalent military experience
Data-driven decision-making, analytical approach, and problem-solving skills
Experienced with diverse ticketing systems and processes for managing and prioritizing requests
Skilled in managing multiple, time-sensitive requests and projects simultaneously in a fast-paced environment.
Ability to track team performance metrics and support ticket SLAs, continuously improving team response and resolution times.
Experience in defining and maintaining test procedures, bug tracking, and prioritization
Strong communication skills and the ability to work well under pressure with minimal direction.
Hands-on experience working with SQL and Excel.
High level of written and spoken English
Advantage:
Leading a support/QA /production analyst team
Experience in a related position within a publisher, advertiser side, or AdOps/programmatic teams.
Deep understanding of online and digital advertising metrics and KPIs.

This position is open to all candidates.