עדיין מחפשים עבודה במנועי חיפוש? הגיע הזמן להשתדרג!
במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.
מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.
מלאה
About LiveU LiveU is driving the live video revolution, providing live video streaming for TV, mobile, online and social media. Let your audience become part of your story with high-quality and flawless live video, transmitted from anywhere in the world, through the use of our patented bonding and video transport technology. LiveU creates a consistent bandwidth and a reliable connection so you can acquire, manage and distribute high-quality remote live broadcasts. Job Overview The Technical Services Expert is the key person assisting LiveU customers, partners, and colleagues to achieve their technical goals, solutions objectives, and common practice guidance. A tech-savvy professional, able to explain technical details and requirements to a non-technical audience. The TSE serves as the liaison between the customer-facing departments and R&D, streamlining collaboration with the R&D counterparts and Product Manager. TSE gains a deep understanding of his selected technical domain by functionality, logs, and roadmap, being a trusted advisor to address customer escalated issues. Building a reliable long-term relationship with the respective R&D counterpart. Key Responsibilities
* Solve and manage escalated technical cases on time as defined in the group SLA to the full satisfaction of the customer/partner.
* Responsible for managing the ongoing cases with customers, partners, and LiveU colleagues.
* Guide and convey knowledge to LiveU Sales engineers, customers, partners, and colleagues on his technical domain.
* Establish and maintain an area of expertise, and act as the source of knowledge between the organization, customer, and the product management, and identify & support internal teams to remove friction in the customer experience
* Look at the bigger picture, initiate technical and process improvements towards the Product managers based on the customer needs.
* Serve as the technical owner for projects such as UAT, POC, testing requests, major events
* Solve and manage escalated technical cases on time as defined in the group SLA to the full satisfaction of the customer/partner.
* Responsible for managing the ongoing cases with customers, partners, and LiveU colleagues.
* Guide and convey knowledge to LiveU Sales engineers, customers, partners, and colleagues on his technical domain.
* Establish and maintain an area of expertise, and act as the source of knowledge between the organization, customer, and the product management, and identify & support internal teams to remove friction in the customer experience
* Look at the bigger picture, initiate technical and process improvements towards the Product managers based on the customer needs.
* Serve as the technical owner for projects such as UAT, POC, testing requests, major events
Requirements:
* At least 4?years of relevant experience?in multidisciplinary?high-tech company.
* Experience working with SaaS and Mobile applications
* Hands-On technical experience and managing Enterprise customers escalation.
* Experience working in?the Linux?environment.
* Knowledge of programming/scripting (Python, Bash scripts)
* Knowledge?and experience?with?networking?LAN/WAN environments?and protocols?
* Solid problem-solving skills and dedication,?with an ability to report accurately?and in an organized manner.?
* Ability to multi-task, work under pressure within tight deadlines and time management
* Eager to constantly learn and improve on personal and team overall performance
* Ability to clearly and efficiently document technical information.?
* Excellent communication skills and service orientation?
* Strong teamwork and collaboration skills with interpersonal skills
* Perfect English?speaking/writing skills?
* Experience working in the professional broadcast/news industry – Preferred
* Knowledge of professional video systems, streaming protocols, video compression - Preferred
* Experience working in Cloud Environment– Preferred?
* Knowledge in ZenDesk (Case Management) - Preferred
* Knowledge in Jira - Preferred
* At least 4?years of relevant experience?in multidisciplinary?high-tech company.
* Experience working with SaaS and Mobile applications
* Hands-On technical experience and managing Enterprise customers escalation.
* Experience working in?the Linux?environment.
* Knowledge of programming/scripting (Python, Bash scripts)
* Knowledge?and experience?with?networking?LAN/WAN environments?and protocols?
* Solid problem-solving skills and dedication,?with an ability to report accurately?and in an organized manner.?
* Ability to multi-task, work under pressure within tight deadlines and time management
* Eager to constantly learn and improve on personal and team overall performance
* Ability to clearly and efficiently document technical information.?
* Excellent communication skills and service orientation?
* Strong teamwork and collaboration skills with interpersonal skills
* Perfect English?speaking/writing skills?
* Experience working in the professional broadcast/news industry – Preferred
* Knowledge of professional video systems, streaming protocols, video compression - Preferred
* Experience working in Cloud Environment– Preferred?
* Knowledge in ZenDesk (Case Management) - Preferred
* Knowledge in Jira - Preferred
This position is open to all candidates.
במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.
מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.
ירושלים
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