Sales Operations

We are a global leader in high-performance smart energy technology, with over 5000 employees, offices in 34 countries, and millions of products installed in over 133 countries. Our diverse product offering comprises intelligent solar inverters, battery Storage, backup systems, EV charging, and complete home energy management ecosystems. By leveraging world-class engineering capabilities and with a relentless focus on innovation, we strive to create a world where clean, green energy from the sun is the primary source of power for our homes, businesses, and just about everywhere we thrive. We are looking for a Support Logistic Administrator to join our team in Japan.
Responsibilities:
* Point of contact for customer operational issues.
* Order processing from PO to delivery, ensuring optimal practices are applied.
* Coordinate sales activities and operations to secure efficiency and compliance with company policies.
* Ensure the timely and successful delivery of our products according to SE committed dates and customer needs.
* Manage customer escalations, initiate, and execute resolutions.
* Hold periodic forecast process with the customers. Measure, raise flags and manage customer stock, booking and shipments.
* Work with Finance department to resolve invoice, credit and pricing issues.
* Track and monitor customers agreement and incentive plans.
* Issue weekly reports, reflecting order status & financial aspects.
* Ensure an appropriate order flow with the compliance to organizational policies.
* Frequent communication with worldwide interfaces: customers, operations, planning and sales managers.
* Manage and support sales department administrative responsibilities to ensure performance.
* Support sales bookkeeping procedures.
* Create and update records and databases with parts numbers, and other data.
* Track stocks and place orders when necessary Sales Administration.
* Sales Slotting.
* Manage slotting report with HQ operations to maintain sufficient sales stock.
* Manage sales backlog fulfillment check schedule is in order/updated.
* Manage Sales Orders.
* Check Order Status.
* Manage order delivery according to customers requirements and maintain close customer communication.
* Preparation of shipping forms / documents.
* Maintain customer database (addresses and contact information) in the ERP system.
* Preparation of transport methods (delivery request, truck type, confirm site delivery * specifications, confirm the availability of forklifts for delivery).
* Order Processing.
* Issue Purchase Order Template.
* Open Sales Order.
* Confirm order with customers and inform delivery date.
* Preparation of SO for Warranty Extensions.
* Checking for serial number validity.
* Manage Warranty End of products in ERP system.
* Issue Multi-Shipment Invoice.
* Logistics Administration.
* Responsible for all communication with the 3PL WH team and management.
* Monitor and perform risk analysis for On Time Delivery.
* Invoices and SLA monitoring.
* Issue Packing List for Customer Shipments.
* E-mail shipping documents to customers.
* Prepare shipping documents for international shipments.
* Collect Import Permits for all incoming international shipments.
* Coordinate with forwarders regarding delivery of incoming shipments.
* Communicate and manage Inventory Counts with 3PL.
* Manage inventory counts together with the 3PL.
* Support.
* Manage support logistics upon request from the support team.
* Manage daily product replacement shipments.
* Check product replacement (RMA Return) Report from 3PL and update systems.
* Prepare Failure Analysis shipment to HQ Requirements.
* Proven experience as logistics administrator, office administrator or relevant role.