עדיין מחפשים עבודה במנועי חיפוש? הגיע הזמן להשתדרג!

במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.

מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.

חברה בתחום הייטק / חומרה / תוכנה / סייבר

הרצליה

חברה בתחום הייטק / חומרה / תוכנה / סייבר

הרצליה
מלאה

we are seeking a talented helpdesk Support Specialist to join the IT team. As an IT Team Member, you will be responsible for ensuring the smooth operation of IT systems and Support at both our US and IL based offices. You will work closely with the other business units, to provide Technical Support, maintain network and hardware systems, and collaborate with various departments to address their technology needs.

JOB RESPONSIBILITIES

Work with a ticketing system to manage and resolve IT support requests-
Troubleshoot hardware, software and SaaS applications issues-
Support onboarding and offboarding processes globally-
Perform user case troubleshooting such as identity and access issues-
Write knowledge base articles to assist users with common issues-
Support Amazon Workspaces Cloud VDI-

Requirements:
2 years of experience in a global organization as an IT helpdesk / Support Technician -
Experience with a modern ticketing system (Freshservice/ServiceNow/Jira)-
Troubleshooting capabilities with networking issues-
Troubleshooting capabilities with SaaS applications-
Proven experience managing Google Workspace and MS365 environments-
Proven experience managing communication services (Teams/Slack/Zoom)-
Experience with modern IDP infrastructure (Okta/AzureAD/Google/JumpCloud)-
Experience with MFA systems (Okta Verify/Duo/Google Auth)-
Experience with MDM systems (Intune/Kandji/Jamf/MobileIron)-
Excellent problem-solving skills and the ability to work well under pressure-
Strong knowledge of hardware and software systems, including Microsoft and Apple operating systems
Strong communication and interpersonal skills to collaborate with cross-functional teams

This position is open to all candidates.