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מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.

Experis Solutions

תל אביב - יפו

Experis Solutions

תל אביב - יפו
מלאה

Hiring an IT and Network support Tier 2 specialist to join a Tac Team in a leading high-tech company.

What is the Job:

Provide level-2 and level-3 Technical Support for Radware products
Use strong TCP/IP networking skills to perform network troubleshooting to isolate and diagnose common network problems
Document actions in tickets to effectively communicate information internally and to customers
Resolve problems independently and understand the correct escalation procedures
Reproduce and debug customer-reported problems in a lab environment as necessary, and work with the engineering and TEST teams to resolve issues
Document issues using the Radware Knowledgebase format, for both internal and external customers

Requirements:
Minimum of 4 years of experience in full-time product support for an international hi-tech company
Strong oral (phone) and written (e-mail) communication skills in English
Expert level knowledge and hands-on experience with Layer 2/Layer 3 Switching/Routing, TCP/IP, IPv4, Layer 4/Layer 7 switching, firewalls, IDS/IPS, VPN, security consulting, SSL, IPsec
In-depth understanding of protocol and network analyzers
A clear understanding of the software development process and lifecycle, including the role of customer support and sustaining product engineering in that process

This position is open to all candidates.