Tier-4 Software Developer

we are looking for a talented Software Engineer to join our Tier-4 software team. The team is responsible for resolving complex customer support tickets requiring coding capabilities.

This person will have the ability to dive into different codes, from SQL to C# to Javascript, investigate the root cause, fix and build according to the customers needs.

The Tier-4 Software Developer will report to the Tier-4 Team Leader.

IN THIS POSITION YOU WILL:

Receive tickets from the customer support team regards bugs in production.
Perform in-depth troubleshooting and investigating including debugging through the product code level as well as analyzing product logs and dumps to identify and resolve complex R&D bugs that were escalated by the customer support team.
Responsible for liaison between customer support, different development teams (BackEnd, Web etc.), Product Management, and other business units in order to understand the source of the issue.
Design and execute end-to-end software solutions, as a part of complex technological systems.
Provide a quick and professional solution for critical problems and participate in the development of new serviceability features.
Be part of code reviews, unit test and build activities, deployment and performance-related activities.
Assemble technical articles and troubleshooting procedures to be used by customer support teams.
Maintain awareness of new and emerging technologies.