עדיין מחפשים עבודה במנועי חיפוש? הגיע הזמן להשתדרג!

במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.

מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.

חברה בתחום הייטק / חומרה / תוכנה / סייבר

רמת גן

חברה בתחום הייטק / חומרה / תוכנה / סייבר

רמת גן
מלאה

As a support manager, you will lead all support efforts in the company including building/monitoring the support KPIs, managing the SLA (both internal and external), establishing the knowledge center, escalation processes, tools, and much more.

The support manager will also take a critical part of the hands-on ticketing workload that will include triage, investigation, support, and call to action for the complex and deep-investigation tickets before escalating them to R D.

Requirements:
At least 4 years of experience in a similar role (interacting and working directly with engineering and product teams).

Experience working with both enterprise and SMB customer accounts

Experience working with Databases (SQL, MongoDb)

Experience working with Zendesk and Jira

Enjoy working with customers using excellent communication and problem-solving skills.

Ability to multitask across multiple technologies and environments

Be able to have good time management and handle service impacting priority issues within a high pressure environment.

Strong troubleshooting and diagnosis skills for Windows-based environments

Advantage

BSc or practical engineering degree in Computer Science, or equivalent.

Working in a cloud environment.

Industry experience in Marketing Automation.

Previous experience in Trading and Gaming verticals.

This position is open to all candidates.