עדיין מחפשים עבודה במנועי חיפוש? הגיע הזמן להשתדרג!
במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.
מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.
מלאה
As a Virtualization Technical Support Engineer, you will be providing support to commercial customers, in diagnosing, isolating, reproducing, and fixing technical issues in a timely manner.
To be successful in this role, you must be a motivated self-starter and self-learner and possess strong customer service and technical problem-solving skills.
Responsibilities:
Deliver Top-Tier Support: Provide L1 and L2 support to Support Commercial tier customers according to VMwares best practices
Issue Resolution and Troubleshooting: Resolve complex challenges across VMware VCF products like vSphere, NSX-T, vSAN, vCenter, and Aria Operations by isolating, verifying, and reproducing issues to deliver precise solutions and robust workarounds
Resolve customer issues with installations, configurations, upgrades, and troubleshooting within VMware products, ensuring smooth and uninterrupted service across VMware Products
Keep up to date with virtualization solutions using documentation and LAB tests and maintain required certifications
Leverage internal technical expertise, including peers, mentors, knowledge base, community forums, and other internal tools, to provide the most effective solutions to customer issues
Case Management and Documentation: Document every step and solution with clarity, ensuring streamlined support and smooth transitions to L3 if needed
Customer Interaction and Support Coverage: Be the trusted expert for clients, providing direct support and 24/7 coverage for Severity 1 cases across critical platforms, ensuring customers have the confidence of round-the-clock support
To be successful in this role, you must be a motivated self-starter and self-learner and possess strong customer service and technical problem-solving skills.
Responsibilities:
Deliver Top-Tier Support: Provide L1 and L2 support to Support Commercial tier customers according to VMwares best practices
Issue Resolution and Troubleshooting: Resolve complex challenges across VMware VCF products like vSphere, NSX-T, vSAN, vCenter, and Aria Operations by isolating, verifying, and reproducing issues to deliver precise solutions and robust workarounds
Resolve customer issues with installations, configurations, upgrades, and troubleshooting within VMware products, ensuring smooth and uninterrupted service across VMware Products
Keep up to date with virtualization solutions using documentation and LAB tests and maintain required certifications
Leverage internal technical expertise, including peers, mentors, knowledge base, community forums, and other internal tools, to provide the most effective solutions to customer issues
Case Management and Documentation: Document every step and solution with clarity, ensuring streamlined support and smooth transitions to L3 if needed
Customer Interaction and Support Coverage: Be the trusted expert for clients, providing direct support and 24/7 coverage for Severity 1 cases across critical platforms, ensuring customers have the confidence of round-the-clock support
Requirements:
Experience: 2+ years of hands-on experience in various IT roles
Experience in key VMware products' core architecture, components such as vSphere, VCF, NSX-T, Aria Operations, Aria Operations for Logs, and more
Hands-On Issue Resolution: Dive deep into technical troubleshooting, isolating problems, gathering log data, identifying patterns, and deploying solutions that drive fast, reliable results
Good interpersonal communication and customer service skills are needed to work successfully with customers in high-stress and or ambiguous situations
Customer-centric mindset, delivering high-quality solutions that meet or exceed customer expectations
Prior Experience: Previous roles in customer support or consulting environments, especially in a partner support model with escalation paths, are a plus
Soft Skills: Excellent interpersonal and communication skills, with a customer-centric mindset and the ability to explain complex technical concepts to diverse audiences
Basic understanding of Networking, Storage, and Multiplatform Operating Systems Knowledge (Windows, Linux, UNIX)
Availability 24/7 for troubleshooting and issue resolution
Advantage:
Experience with VMware Cloud Foundation
VCP-DCV, VCP-NV, VCP-CMA, vSAN Specialist, VCF specialist, CCNA, RHCA/E
Experience: 2+ years of hands-on experience in various IT roles
Experience in key VMware products' core architecture, components such as vSphere, VCF, NSX-T, Aria Operations, Aria Operations for Logs, and more
Hands-On Issue Resolution: Dive deep into technical troubleshooting, isolating problems, gathering log data, identifying patterns, and deploying solutions that drive fast, reliable results
Good interpersonal communication and customer service skills are needed to work successfully with customers in high-stress and or ambiguous situations
Customer-centric mindset, delivering high-quality solutions that meet or exceed customer expectations
Prior Experience: Previous roles in customer support or consulting environments, especially in a partner support model with escalation paths, are a plus
Soft Skills: Excellent interpersonal and communication skills, with a customer-centric mindset and the ability to explain complex technical concepts to diverse audiences
Basic understanding of Networking, Storage, and Multiplatform Operating Systems Knowledge (Windows, Linux, UNIX)
Availability 24/7 for troubleshooting and issue resolution
Advantage:
Experience with VMware Cloud Foundation
VCP-DCV, VCP-NV, VCP-CMA, vSAN Specialist, VCF specialist, CCNA, RHCA/E
This position is open to all candidates.
במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.
מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.
ערב
7 חודשים
קרית גת
