IT System and Helpdesk Administrator

We are looking for a proactive and skilled IT System and Helpdesk Administrator to manage, maintain, and support our organizations IT systems and provide outstanding helpdesk support to our employees worldwide. The ideal candidate will be responsible for administering internal assets, software, and hardware while ensuring a seamless operation of all IT systems. Additionally, the candidate will manage and resolve user-related issues in a timely and professional manner, contributing to a productive work environment.

*This role requires working from the office 5 days a week.

System Administration:

Manage and maintain internal IT infrastructure, and Smart Rooms.
Administer user accounts, email systems, and access permissions.
Oversee systems for disaster recovery plans, and cybersecurity measures.
Monitor systems performance, perform regular updates, and ensure network security.
Helpdesk Support:

Serve as the first point of contact for technical assistance for both local and remote employees.
Troubleshoot and resolve hardware, software, and network issues.
Install, configure, and maintain laptops, printers, and other peripheral devices.
Manage ticketing system and ensure timely resolution of support requests.
IT Documentation and Process Management:

Maintain accurate records of IT assets, software licenses, and system configurations.
Create and update IT process documentation and user guides.
Collaborate with other departments to assess IT requirements and recommend improvements.
Vendor and License Management:

Manage relationships with external vendors for IT-related products and services.
Track software licenses, renewals, and procurement of new hardware/software as needed.
Project Involvement:

Assist in IT-related projects such as system upgrades, network expansions, and implementing new technologies.
Work closely with other departments on cross-functional projects requiring IT support.