עדיין מחפשים עבודה במנועי חיפוש? הגיע הזמן להשתדרג!
במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.
מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.
מלאה
Do you enjoy solving complex technical problems?
the Support Team is a critical part of our business. As a customer-obsessed company, our Support Engineers interact with customers daily ensuring they have an amazing Experience. Support Engineers will be putting their problem-solving skills to the test to assist our customers in achieving success. In addition, the entire team is a crucial component of the feedback loop, working closely with the Engineering team to fix bugs, help the product evolve and help update our knowledge base articles. The role is highly collaborative and demands someone who can work cross-departmentally.
What you'll do:
Take end-to-end ownership of customer technical issues, including initial troubleshooting, identification of root cause, and issue resolution and communication.
Work with Customer's App development team to troubleshoot any SDK implementation issues
Work with our Engineering and Product teams on escalations and product enhancement requests.
Work closely with the Customer Success Manager and other internal teams to provide technical support
Enrich our client Knowledge Base with relevant technical information
Contribute to the improvement of the Support AI tools
the Support Team is a critical part of our business. As a customer-obsessed company, our Support Engineers interact with customers daily ensuring they have an amazing Experience. Support Engineers will be putting their problem-solving skills to the test to assist our customers in achieving success. In addition, the entire team is a crucial component of the feedback loop, working closely with the Engineering team to fix bugs, help the product evolve and help update our knowledge base articles. The role is highly collaborative and demands someone who can work cross-departmentally.
What you'll do:
Take end-to-end ownership of customer technical issues, including initial troubleshooting, identification of root cause, and issue resolution and communication.
Work with Customer's App development team to troubleshoot any SDK implementation issues
Work with our Engineering and Product teams on escalations and product enhancement requests.
Work closely with the Customer Success Manager and other internal teams to provide technical support
Enrich our client Knowledge Base with relevant technical information
Contribute to the improvement of the Support AI tools
Requirements:
3+ years of experience in a tech company
BSc/ BA in Computer Science, Industrial Engineering, Information Systems, or an equivalent degree
Experience in technical customer service, and superior communication skills for complicated issues
Excellent written and verbal skills in English
Highly adaptable, fast learner, inquisitive
Multitasking and ability to work independently
Ability to collaborate cross-functionally on a global scale
Passion for Superior Client Experience
Advanced- SQL
Bonus Points:
Familiar with the Ad Tech industry
Data analyzing experience
Mobile (iOS, Android) development/QA experience
Familiar with programming or scripting language to do internal analysis and automation tools
Ability to communicate in Russian or other languages.
Passion for generative AI
3+ years of experience in a tech company
BSc/ BA in Computer Science, Industrial Engineering, Information Systems, or an equivalent degree
Experience in technical customer service, and superior communication skills for complicated issues
Excellent written and verbal skills in English
Highly adaptable, fast learner, inquisitive
Multitasking and ability to work independently
Ability to collaborate cross-functionally on a global scale
Passion for Superior Client Experience
Advanced- SQL
Bonus Points:
Familiar with the Ad Tech industry
Data analyzing experience
Mobile (iOS, Android) development/QA experience
Familiar with programming or scripting language to do internal analysis and automation tools
Ability to communicate in Russian or other languages.
Passion for generative AI
This position is open to all candidates.
במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.
מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.
משרות נוספות מומלצות עבורך
-
Developer Support Engineer
-
תל אביב - יפו
Unity
-
-
Technical Support Expert
-
הרצליה
SeeHR Cyber & Tech Recruiting
-
-
לחברת Hyp דרוש /ה Technical Support
-
בני ברק
Hyp
-
-
Technical Support Specialist
-
תל אביב - יפו
Intezer
-
-
Professional Services Engineer Student
-
פתח תקווה
Align Technology
-
-
Technical Support Engineer - Tier 2
-
פתח תקווה
TripleTech
-
תל אביב - יפו
ערב
7 חודשים
