Technical Support Engineer

We are looking for a Technical Support Engineer to join our support team. Our team supports automation and manual testers as well as developers working on our platform around the world. We are part of our customers CI\CD processes, therefore providing quick and professional replies to allow fast and safe deployment.
As a member of the team, you:
Will engage in complex technical support cases mainly by email or video calls if needed.
Will bring customer feedback and ideas back into the company to help product-tailor appropriate solutions.
Will work closely with our R&D team and with Customer Success on customer-related issues and tasks to ensure our customers are super happy!
Must be willing to work in hybrid shifts (Possibility to work 2 shifts per week from home).
Full-Time Position - 5 days per week.
Why youll love your job:
Working closely with our worldwide customers, from start-ups to Enterprises.
Youll have the opportunity to troubleshoot and support various software configurations and run appropriate testing & diagnostics, providing our customers with professional technical support.
Youll collaborate with the R&D and product teams, learning about engineering processes.
Youll be part of an awesome team that is a vital part of our customers deployment processes
Learn about the test automation world from within an industry leader.
Opportunities for further training and advancement within and outside the department in a future-oriented industry