Service Manager - Mobile

Service Manager are the leaders of our mobile technician teams. In this role, you will be responsible for leading a committed team of mobile technicians while delivering a flawless service experience by achieving excellent results and operational efficiency in our service centers.

מה תעשו
Provide effective supervision and coaching to assigned technical employees to achieve required mobile service quality and production goals. Maintain proper records and inventories. Manage smoothly planned routes and workflow per mobile technician.
Serve as a leader for mobile service activities, ensuring that work standards are defined and systematically improved with input from mobile technicians and the rest of the service center team.

Lead, coach and develop a highly engaged team of mobile technicians.
Partner with local service desk manager(s) and other key stakeholders to establish quality, speed and cost targets based on customer and business needs.
Ensure that available work standards and engineering procedures are current, accurate and that all work is performed in compliance to ensure maximum quality.

Monitor to ensure all employees are in compliance with safety rules and safety programs.
Work with staff to resolve technical and personal issues. Makes schedules to effectively meet service needs and to ensure vacation and other time off in accordance with company policies.

Responsible for selecting team members and ensuring they receive required training. Conduct regular one-on-one development meetings with team members to facilitate their professional development. Monitor team and individual training needs/requirements and coordinate training as needed in partnership with training team resources.