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מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.

Customer Support Specialist

RYB Technologies

חיפה

Customer Support Specialist

RYB Technologies

חיפה
מלאה

What You'll Be Doing
-Provide professional and efficient customer support while ensuring high customer satisfaction.
-Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
-Identify and assess customer needs, troubleshoot issues, and provide appropriate solutions or escalate to the appropriate department if necessary.
-Maintain a high level of product knowledge to effectively address customer questions and concerns.
-Document all customer interactions and resolutions accurately and thoroughly in the company's CRM system.
-Collaborate with other teams, including sales, marketing, and product development, to address customer issues and improve overall customer satisfaction.
-Proactively identify opportunities to enhance the customer support process.
Assist in the development of support materials, such as FAQs and knowledge base articles
The job is full time (8:30-17:30) in Nesher.

Requirements:
-Strong verbal and written Hebrew and English communication skills- MUST
-2+ years of experience in a Customer Support/ Succes position in a B2B software company- advantage
-Availability to travel abroad and work at unusual hours
-Excellent communication, training, and interpersonal skills with an aptitude for building strong customer relationships.
-Skilled problem-solving abilities and approach
-Highly organized and able to multi-task.
-Confident, highly energized, self-motivated, and a true team player.
-Possess the desire and ability to learn new technologies.
-Experience in the Hospitality industry - great

This position is open to all candidates.