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הגישו קו”ח דרך Jobify

Customer Support Specialist

RYB Technologies

הגישו קו”ח דרך Jobify

RYB Technologies

חיפה

Customer Support Specialist

RYB Technologies

הגישו קו”ח דרך Jobify

RYB Technologies

חיפה

What You'll Be Doing
-Provide professional and efficient customer support while ensuring high customer satisfaction.
-Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
-Identify and assess customer needs, troubleshoot issues, and provide appropriate solutions or escalate to the appropriate department if necessary.
-Maintain a high level of product knowledge to effectively address customer questions and concerns.
-Document all customer interactions and resolutions accurately and thoroughly in the company's CRM system.
-Collaborate with other teams, including sales, marketing, and product development, to address customer issues and improve overall customer satisfaction.
-Proactively identify opportunities to enhance the customer support process.
Assist in the development of support materials, such as FAQs and knowledge base articles
The job is full time (8:30-17:30) in Nesher.

Requirements:
-Strong verbal and written Hebrew and English communication skills- MUST
-2+ years of experience in a Customer Support/ Succes position in a B2B software company- advantage
-Availability to travel abroad and work at unusual hours
-Excellent communication, training, and interpersonal skills with an aptitude for building strong customer relationships.
-Skilled problem-solving abilities and approach
-Highly organized and able to multi-task.
-Confident, highly energized, self-motivated, and a true team player.
-Possess the desire and ability to learn new technologies.
-Experience in the Hospitality industry - great

This position is open to all candidates.

הגישו קו”ח דרך Jobify