עדיין מחפשים עבודה במנועי חיפוש? הגיע הזמן להשתדרג!
במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.
מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.
מלאה
Our company is one of the world's fastest-growing mobile game companies, providing entertainment for millions of active users across the world - and soon the moon!
The company is headquartered in the heart of Tel Aviv.
We're looking for an independent leader, strategic and experienced with managing knowledge bases, with a love of creating customer journeys - in any which way (written content, visual content and more).
Responsibilities:
Become a vital part of the Customer Support team, owning all of our Help Centers, developing and implementing a robust content strategy based on insights from Customer Support teams and data analysis.
Lead and define the roadmap and priorities for our team of Content Writers, setting personal goals, KPIs, SLAs.
Work closely with Support and Product teams to identify knowledge gaps and update content accordingly, ensuring continuous improvement of our knowledge bases.
Manage all written content utilized by Customer Support.
Collaborate with different teams to develop our brand guide and tone of voice.
The company is headquartered in the heart of Tel Aviv.
We're looking for an independent leader, strategic and experienced with managing knowledge bases, with a love of creating customer journeys - in any which way (written content, visual content and more).
Responsibilities:
Become a vital part of the Customer Support team, owning all of our Help Centers, developing and implementing a robust content strategy based on insights from Customer Support teams and data analysis.
Lead and define the roadmap and priorities for our team of Content Writers, setting personal goals, KPIs, SLAs.
Work closely with Support and Product teams to identify knowledge gaps and update content accordingly, ensuring continuous improvement of our knowledge bases.
Manage all written content utilized by Customer Support.
Collaborate with different teams to develop our brand guide and tone of voice.
Requirements:
2+ years experience managing a Knowledge Base and / or Help Center / or Support Team.
2+ years of experience managing teams.
Experience working with data and making decisions based on data.
Ability to work with technical and non-technical written materials.
Customer-facing experience - advantage.
Content writing and/or editorial experience - advantage.
Native English and Hebrew speaker with excellent articulation skills.
Tech savvy with an understanding of the customer experience.
2+ years experience managing a Knowledge Base and / or Help Center / or Support Team.
2+ years of experience managing teams.
Experience working with data and making decisions based on data.
Ability to work with technical and non-technical written materials.
Customer-facing experience - advantage.
Content writing and/or editorial experience - advantage.
Native English and Hebrew speaker with excellent articulation skills.
Tech savvy with an understanding of the customer experience.
This position is open to all candidates.
במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.
מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.
